Chính sách vận chuyển

I. Shipping policy

1 :Free delivery ,installation and training for coffee machines nationwide.

2 :Customers will receive free delivery in Hanoi and Ho Chi Minh City within a radius of10 km from the company office (applies to orders over2 million, under2 million surcharges for shipping)

• during the day. If a risk arises, the company will proactively contact to notify as soon as possible.
• - The company will notify you if there is a delay in delivery.
• - When the goods are delivered, the customer will be asked to sign for receipt. Please be sure to check the product before signing to receive the goods (to avoid damage, damage, or breakage during transportation) .

3 :For customers in out-of-province or who require delivery, we will deliver express delivery to the customer's door.

- Delivery includes shipping fee for products  such as coffee, coffee grinders, mixing machinery and equipment... from Hoang Hiep Coffee . Delivery fee will be charged directly to the order when you place your order.

II. Delivery time

1 :Delivery time in Hanoiand Ho Chi Minh City is from 3 to24hours from the time of order confirmation with the customer.

2 :COD delivery time in provinces and cities will depend on each customer's address, the order processing department will notify the customer specifically (On average about 2 - 5 working days)

3 :In case customers need EXPRESS shipping, please talk to the sales staff who will give specific advice.

In special cases, please contact hotline  0932344488

Note: During peak times (holidays, New Year), or depending on some objective conditions (such as natural disasters, vehicle breakdown, etc.), we cannot deliver immediately so we will negotiate a time. Specific delivery to customers.

Sincerely thank customers for trusting and using Hoang Hiep coffee's services!