I. WARRANTY POLICY:
All customers who order Hoang Hiep Coffee products will be committed to a 12-month warranty.
When an error occurs, customers directly contact the technical hotline 0852000152 for detailed troubleshooting instructions.
In order for the repair and maintenance work to be quick and effective, customers first need to provide Hoang Hiep with a video about the condition of the machine so that Hoang Hiep can prepare components and accessories for replacement. Correct, if the customer provides incorrect status information, it will take longer to repair, which will affect the customer's business.
.
Structure diagram of a professional coffee maker
After receiving the video of the machine's condition, Hoang Hiep will have the fastest and most effective treatment plan. For machines with serious or difficult conditions, Hoang Hiep will transfer to the customer a machine with similar capacity to use. business, and broken machines will be returned to the company for more effective repair.
Error cases with coffee makers cannot be handled directly via video or phone. Hoang Hiep Coffee's technical team will come directly to handle the problem within 24 hours of receiving the notification.
In case of an error that cannot be resolved in the dispensing machinery , customers please send the product to the warranty center for processing at the address:
Hanoi: 298 Le Trong Tan, La Khe, Ha Dong , Hanoi
HCM: 46/1 Tan Chanh Hiep 10, District 12, HCMC.
II. WARRANTY CONDITIONS :
The product is under warranty according to company regulations
Warranty covers errors caused by the manufacturer
Warranty products must have intact labels, customers are not allowed to open them to third parties without Hoang Hiep's consent.
The company's technical staff will determine the error before performing repairs. The company does not collect any additional fees if the device is defective from the manufacturer and is still within the warranty period.
III. DEFECTS ARE NOT COVERED BY WARRANTY
Errors occur due to not following the product instructions or not being careful during use.
Damage during transportation from the company's agent to the agent's customers.
Errors arise due to wear and tear on the machine during use
Errors are caused by incorrect replacement of spare parts and repairs by non-company repairmen
Bugs are damaged due to external natural conditions .
For any contributions, please contact hotline: 0932344488
Thank you!
